Shipping Information & Free Shipping exception

Shipping Information

Once an order is placed either online or via phone, our team begins processing and notifies our manufacturer to prepare it for shipment.

To ensure a successful delivery, we will make a confirmation call to finalize shipment details generally within 48 hours of your order. Once your order has shipped out, you will receive a text message and/or email containing the carrier and tracking number.

By clicking the tracking number, you can stay up-to-date on your delivery status.

Our delivery window typically falls within 4 to 6 weeks after the order has shipped out from our partners' warehouses. However, shipping congestion may cause some delays. Please note that we are unable to store your item, and if you need to delay your shipment, you must contact Modular Haven to request it.

The maximum request for a delay is three weeks after payment has been received. Additional charges will apply to any orders held longer than this term or your order may be canceled. We recommend purchasing your items as close as possible to being able to accept delivery.

Thank you for choosing Modular Haven, and please feel free to contact us with any further questions or concerns.

Free Shipping Policy*

On all orders, shipping is included free of charge.

There may be a shipping fee for deliveries to some remote locations or locations with special access requirements. 

For such locations, we will contact the customer to arrange partial payment for freight costs.